Notice of Concept Paper
The NYC Department of Social Service (DSS)/Human Resources Administration (HRA) is committed to strengthening and modernizing the NYCBenefits Program to promote accountability, workforce capacity, cross-system coordination, and high-quality, client-centered services. The purpose of this document is to:
- Outline HRA’s proposed enhancements to the NYCBenefits service model;
- Solicit stakeholder feedback regarding program design and operational requirements;
- Assess provider interest and organizational capacity; and
- Inform the development of a Request for Proposals (RFP)/RFx.
Anticipated number of contracts: Between thirty-eight (38) and fifty-eight (58), aligned with the following provider specializations:
- Thirty-five (35) to fifty-three (53) Direct service vendors
- Three (3) to five (5) Technical Assistance vendors
Anticipated annual funding: $9,750,0000 to $14,950,000 over the three (3) year contract term (approximately $300-$350 per client), subject to funding availability.
Contracts resulting from the forthcoming RFP are anticipated to have an initial three-year term (7/1/2027–6/30/2030) with one three-year renewal option.
Please submit all comments to this concept paper via email no later than November 2, 2026, using this format:
Email your responses to nycbenefits@dss.nyc.gov.
Subject: “NYCBenefits Services Concept Paper - Your Organization’s Name”
Contact Person:
Anthony Alaimo
Office of Community Outreach
Information Session
An information session will be held via WebEx:
Date & Time: October 6, 2026, 10:30am-12:00pm
Link: https://nyc-dss.webex.com/nyc-dss/j.php?MTID=m65ff1c0c81e94e07c2d128bef155a625
Meeting number: 2338 559 7561
Password: prTnqRAx223
+1-646-992-2010 United States Toll (New York City)
+1-408-418-9388 United States Toll
Access code: 233 855 97561
If you wish to provide comments at this information session, it is strongly recommended that you submit your comments in writing prior to the session and register for this session using the below information.