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Notice Details

Title: RFB for Five9 Cloud Contact Center Services
Procurement
NYC Health + Hospitals (NYC H+H)
MetroPlus Health Plan
50 Water Street, 12th Floor, New York, NY 10004
Kathleen Nolan
phone: (212) 908-8730
email: procurement@metroplus.org
Current
Services (other than human services)
Competitive Sealed Bids
8/7/2026
Solicitation

PIN#RFB-109 Due:

Attachments 5
Description

MetroPlus is seeking qualified sellers/resellers capable of providing the required Five9 licensing and associated support services.


MetroPlus will leverage its existing strategic relationship with Five9 and build upon its current Intelligent Virtual Agent (IVA) investment to create a more integrated and cloud-based customer engagement environment. The target solution consists of the Five9 Virtual Contact Center platform, including bundled licensing and required add-on functionality for Verint Workforce Management (WFM) integration.


MetroPlus seeks a best-value solution that combines competitive pricing with proven Five9 expertise, strong service delivery capabilities, and innovative approaches that support long-term business and operational objectives.

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