Notice Details

The period of performance will be for thirty-six (36) months from March 1, 2026 to Feb 28, 2029.  The Department of Social Services communicates with and provides services to hundreds of thousands of New Yorkers every year. Whether through in-person interviews, phone calls, mailings, or other channels, reliable communication ensures that DSS is providing the right services to the right people in need. At the core of this communication processes is DSS’s FileNet IS\P8 enterprise content management (ECM) eco-system, an enterprise electronic image and document content management system and repository. Central to DSS’s FileNet IS\P8 eco-system is ITS’s Enterprise Document Automation (EDA). EDA is a mission-critical requirement that relies heavily on enterprise document automation to image, index, and electronically store and share client eligibility documentation and artifacts throughout DSS’ program areas as well as dynamically create, manage and deliver communication notices/artifacts to its customers.