Notice Details

The New York City Department of Environmental Protections Bureau of Water and Sewer Operations (BWSO) Supervisory Control and Data Acquisition (SCADA) system is built on the Wonderware System Platform. This software system is the central hub of all BWSO instrumentation and remote facilities – used to visually monitor, record, report, and alert based on devices spread throughout the New York City Area. In order to continue receiving technical support, updates, patches, and security fixes for this software platform an annual maintenance agreement must be active. As Wonderware (a part of the Aveva brand) is the sole producer of the software – all software agreements (Customer FIRST Support) must be purchased through their regional branches. In this case, as we are based in the Northeast, our regional branch for Wonderware which is the sole source provider of software and support is Wonderware North (also branded under the Q-mation Company).