Notice Details

In order to manage one or more of its call-centers, the Department is purchasing the Zultys licenses as described in Table A on PASSPort (each a “License”, together the “Licenses”) from Contractor which will permit the Department to access Zultys' (the “Licensor”) cloud-based solution for Voice Over Internet Protocol (VOIP) Phone and Call Center management, accessible by an application (the “ZAC Application”) to be installed on Desktop Computers, Laptops, and Mobile Devices/Smart Phones. The Licenses will also permit the Department to access portions of Licensor’s management and reporting software via web browser, Voicemail and Inbound and Outbound Calling, and provide fax integration and Licensor Support.