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Notice Details

Title: On site Engineer - Consultant
Procurement
Dept. of Social Svcs/Human Resources Administration (HRA)
BIT BY BIT COMPUTER CONSULTANTS INC
15 WEST 29TH ST 4TH FL, NEW YORK, NY, 10001
Nancy Bonilla
email: bonillan@dss.nyc.gov
Services (other than human services)
Sole Source
12/31/2024
Award
$192,375.00

PIN#06923S0006001

This Sole Source contract with Bit by Bit Computer Consultants Inc. (current vendor) - which is the only authorized vendor that possesses all the requirements needed and that can train someone to address HRA’s complex end-to-end fax workflow, infrastructure, and applications. This vendor has unique skill set and experience with HRA’s RightFax Environment and all of its “moving parts”, and is critical to equip an engineer to provide quick and effective telecommunications troubleshooting.
Description

23UPEIT06101 - Onsite Engineer to Support HRA’s RightFax Environment (SO 7331). DSS is requesting the procurement for one Onsite Engineer to Support HRA’s RightFax Environment. HRA's RightFax for Enterprise Clients infrastructure is complex and supports HRA’s complete end-to-end fax workflow over 100 locations in the five boroughs. This includes paperless office systems (POS) sites and job centers. The Fax Solution includes integration with Multi-Function Printer devices, integration with email and requires telecommunications  troubleshooting (for Primary Rate Interface running to the fax server). We need a Professional service engineer to support the nuance, intricacies, and complexities of our detailed and complex environment. Bit by Bit's unique skill set and experience with our system and all of its “moving parts” is critical to equip an engineer to provide quick and effective troubleshooting.

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