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Notice Details

Title: Q-MATIC Products, Software Upgrades, and Various Services
Procurement
Dept. of Social Svcs/Human Resources Administration (HRA)
TECHNICAL COMMUNITIES INC
1840 Gateway Dr Ste 150 , San Mateo, CA, 94404
Services (other than human services)
Intergovernmental Purchase
12/23/2024
Award
$67,506.00

PIN#06923G0013001

Description

Q-Matic products are used for the CFM (Customer Flow Management) System to generate tickets in DSS/OCSS (Office of Child Support Services) Customer Service Centers and assign clients into buckets based on the reason of their visits. Customer Service staff then call the clients for the resolutions of their problems. Q-Matic also tracks the clients’ service time. This purchase includes hardware and software products, upgrades from the existing products from Orchestra 5.4 version to the latest version of Orchestra 7, as well as maintenance, support, installation, training, and professional services.  After upgrade, Q-Matic products will have additional features which will help staff better serve Agency clients. The upgraded hardware and software products will improve the staff performance by having additional reporting capabilities, receiving more data to analyze and improve the customer service environment.

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