Notice Details

The purpose of this RFI is to identify potential vendors with capabilities related to all facets of the Customer Service Concierge Initiative for a large health plan in New York City. We are seeking information on the type of services that currently exist in the market and are interested in learning about your company’s experience and capabilities with this type of service. We invite you to submit what you feel are the most important technical and operational strengths for MetroPlus to consider when determining our future strategy, including answers to our specific questions found starting on Section IV of this document. Any additional background information or context that may be useful can be included as appendices.