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Notice Details

Title: Hardware and software maintenance for Q-matic system
Procurement
Health and Mental Hygiene (DOHMH)
Epidemiology
Q-Matic Corporation
95 Underwood Road, Fletcher, North Carolina 28737
Services (other than human services)
Sole Source
8/9/2024
Award
$350,021.34

PIN#81623S0002001

The ACCO has determined that the procurement method selected is the most competitive alternate source selection method listed in § 3-01 (d) (1) which is appropriate under the circumstances, and is practicable and advantageous to the City, because the Q-matic SOW is a program provided exclusively by Q-matic Corporation and cannot be provided by any other institution or
organization making Q-matic the Sole Source vender to receive this award.
Description

DOHMH intends to enter into a Sole Source contract with Q-MATIC CORPORATION for hardware and software maintenance for Q-matic system which BVS utilizes to process records; as well as management of test and production environment of the system. The Bureau of Vital Statistics (BVS) has a public facing component of its business seeing over 60,000 customers in its Public Service Office (PSO) and Corrections and Amendments Unit lobbies at 125 Worth Street each year. To better manage the throughput of customers arriving in person and provide excellent customer service, BVS has implemented and integrated the Qmatic queuing, appointment and survey software's and related hardware to issue customer tickets and announce and display customer numbers when they arrive with the use of their software. 

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