Notice Details

As a component of our Microsoft Dynamics environment, New York City Department of Environmental Protection (DEP) owns and operates a Customer Relationship Management System (“CRM”), with an associated Correspondence Tracking System (“CTS” or “CorrTrak”), which operates for the Commissioner's Office, with limited functionality to manage the process of receiving, recording, logging, responding to, and creating an audit trail of received correspondences. The function of the CTS is to allow DEP to oversee the tracking of all forms of correspondence data and status information. DEP’s Bureau of Business Information Technology (“BIT”) is seeking a consultant/contractor (“Contractor”) to deliver a similarly functional customized Microsoft Dynamics CRM CTS which will provide an electronic means of storing, retrieving, and routing correspondence(s) for review and approval. The CTS must provide the capability to efficiently and effectively manage large amounts of correspondences both electronically and the traditional paper submissions. The existing CTS has become outdated, and maintenance of the application/system infrastructure has been untenable. In addition, there are many program-specific correspondence workflows that intersect with programs throughout DEP, that are incapable of being adequately capturing the correspondence in the current system. DEP seeks not only to replace CTS with a modern Dynamics CRM-based System, but to also define and address each of the issues above within the same solution.