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Notice Details

Title: Interactive Voice Response / SMS - SaaS
Procurement
Housing Preservation and Development (HPD)
Technology
Archived
Services (other than human services)
Negotiated Acquisition
7/10/2024 - 7/16/2024
Intent to Award

PIN#80624N0001 Due:

Due to the high visibility of the Housing Connect system and its extensive use by the public, it is HPD’s position that it is in the best interest of the City to pursue a Negotiated Acquisition with Plum Voice, with an estimated contract value of $750,000.00
Description

Pursuant to Section 3-04(b)(2)(i)(D) and Section 3-04(b)(2)(ii) of the Procurement Policy Board Rules, the Department of Housing Preservation and Development(HPD) intends to enter into a Negotiated Acquisition contract with THE PLUM GROUP INC, located at 5131 VARICK STREET STE 934 New York, New York 10013.  This contract is for the provision of HPD intends to contract with the Plum Group, Inc. dba Plum Voice, through a Negotiated Acquisition, for the provision of Interactive Voice Response/SMS – SaaS. The need for Interactive Voice Response (IVR) calls by New York City Housing Preservation and Development (HPD) exists within HPD to allow HPD staff to contact large numbers of building owners and tenants with a single phone call; last year we made 1.3 million calls and 1.6 million SMS with the expectation of 30% increase per year.  The contract term will be two years from Notice to Proceed.  The ePIN for this award is 80624N0001, and the proposed budget is 380,000.00.


THIS NOTICE IS FOR INFORMATIONAL PURPOSES ONLY.  Vendors can express interest in responding to a future procurement to provide these services by by sending such request via email to zayasa@hpd.nyc.gov.

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