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Notice Details

Title: 22USEMI26401 - Webtext Messaging Communication Services
Procurement
Dept. of Social Svcs/Human Resources Administration (HRA)
WEBTEXT LLC
36E MAIN STREET, NORRISTOWN, PA 19401
Services (other than human services)
Sole Source
5/16/2024
Award
$382,800.00

PIN#06923S0003001

Webtext is the sole source provider of Webtext Smart Notification Automated service. Webtext is the only source that can deploy Webtext Smart Notification Automated service, as a subscription service, within an organization. Also, Webtext is the only source of maintenance (updates and support) for all Webtext software. Webtext does not have agents or dealers authorized to sell these services. In addition, Webtext Smart Notification Automated service enables Avaya Proactive Outreach Program (POM) to deliver automated messages from enterprise business system to client’s cell phones.
Description

We are consolidating three (3) Purchase Orders (20211400217, 20202027392, 20212019687) in this request. DSS's Enterprise Solutions allow New Yorkers to apply for benefits, check their case status and make basic changes to their personal information the same way they conduct business in other aspects of their lives online. Moving customer interactions online and consolidating offices where appropriate, improve the customer experience and manage staff workload, while enhancing the integrity of our programs and increasing efficiencies. Webtext products are compatible with existing Avaya equipment. As part of the Re-Engineering project, program areas need to reach out to the clients via SMS text messaging. This contract will continue to enable various DSS program areas to send text messages using Avaya Elite contact center's Proactive Outreach Manager module. This is a Resubmission of previously approved REQ444875. We need to resubmit as the previous procurement method was incorrect.

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