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Notice Details

Title: Correction: call center services
Procurement
NYC Health + Hospitals (NYC H+H)
MetroPlus Health Plan
50 Water Street, 7th Floor, New York, NY 10004
Kathleen Nolan
phone: (212) 908-8730
email: procurement@metroplus.org
Archived
Services (other than human services)
Request for Proposals
5/6/2024
Solicitation

PIN#MHP-1106 Due:

Attachments 10
Description

MetroPlusHealth is seeking a vendor(s) to perform both after-hours and call center overflow services. Preference will be given to a vendor(s) that also has an established Quality Assurance/Utilization Management Program. The vendor(s) must have staff dedicated 100% to MetroPlusHealth. All agents must speak fluent English, be located in the United States and the chosen vendor(s) must be HIPAA certified.

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