PIN#07124N0001 Due:
The New York City Department of Homeless Services is seeking to expand and sustain a Nurse Triage Line (NTL) service that allows New York City shelter clients to call a nurse for free 24 hours a day, 7 days a week to receive immediate health advice and referrals to care. This service benefits shelter clients and the city by rapidly addressing client health issues, improving access to immediate virtual urgent care services, and reducing unnecessary calls to 911 and emergency room visits. This service enables DHS clients to call the line from their own phone or with the assistance of shelter staff and receive immediate nurse assessment and guidance, instructions to address minor issues onsite using” on the spot care/home care” approach, referrals to primary and specialty care throughout the city, as well as recommendations to call emergency services if warranted. In addition, the service provides fully funded car services to transport clients to urgent care services if needed and return them to the shelter after the visit.
The purpose of this Negotiated Acquisition is to select a Program to provide: a Nurse Call Line (NTL) line for DHS clients that operates 24 hours a day, seven days a week and provides registered nurse delivered “home care advice”, connections to specified telemedicine services for DHS clients, referrals to care, and subcontracts with a health focused car service agency to provide free car service to urgent care or emergency room for eligible clients. DHS is using the HHS Accelerator approved pre-qualified list.
DHS Nurse Call Line Negotiated Acquisition Pre-Proposal Conference [EPIN: 07124N0001]
Hosted by Office of Contracts
https://nyc-dss.webex.com/nyc-dss/j.php?MTID=mf5ae02e045ec7c5204d4fd7a8996d91f
Tuesday, March 5, 2024 10:00 AM | 2 hours | (UTC-05:00) Eastern Time (US & Canada)
Meeting number: 2348 110 9027
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