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Notice Details

Title: Nurse Triage Call Center
Procurement
Health and Mental Hygiene (DOHMH)
CHANGE HEALTHCARE TECHNOLOGY ENABLED SERVICES LLC
5995 Windward Parkway , Alpharetta, GA, 30005
Human Services/Client Services
Negotiated Acquisition
9/28/2023
Award
$25,126,416.00

PIN#81623N0015001

DOHMH determined that it is in the city's best interest to award a contract to Change Healthcare Technology Enabled Services LLC via a Negotiated Acquisition. This vendor is the only viable vendor, as they have established the capacity to provide these required services through an existing Emergency contract that will expire on December 31, 2022. The proposed Negotiated Acquisition term will be from January 1, 2023 to December 31, 2024 for continuity of services.
Description

The nurse triage call center will serve as a health equity intervention as the agents and nurses will provide most of their services to New Yorkers from priority neighborhoods; many who have no medical provider, no health insurance and who need language services. These services have been beneficial to the city and its residents during the department’s response to COVID-19, and to ensure that these services are available to assist the agency in responding to all public health inquiries, DOHMH has determined that it is in the best interest of the city to contract with the existing vendor for nurse call center services.

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