Notice Details

The Vendor will be expected to work within the Technology Unit from the NYC Department of Small Business Services (SBS) on the design and development of a CRM system built on Microsoft Dynamics 365. The Consultant will be expected to leverage previous experience to build efficient solutions and provide technical guidance and leadership through the end-to-end delivery of the CRM System. They will be expected to participate in the implementation of the solution architecture, understanding and recognizing the impacts of the solution to other systems in a highly integrated environment. Dynamics CRM is currently utilized for tracking the business services provided by SBS including the Agency’s response to COVID-19. SBS needs to maintain a unified business profile across Agency systems to aid in reporting for the Mayor’s Management Report,