email: williamsadri@dss.nyc.gov
PIN#06923Y0166 Due:
Office of Information Technology Services of the Department of Social Services is requesting to procure an Onsite Engineer to support HRA’s RightFax Environment with Bit by Bit Computer Consultants Inc. The procurement method is Sole Source. Contract term is 06/01/2023 - 12/31/2024. Contract amount is $192,375.00.
The requested procurement is for one Onsite Engineer to Support HRA’s RightFax Environment. HRA's RightFax for Enterprise Clients infrastructure is complex and supports HRA’s complete end-to-end fax workflow over 100 locations in the five boroughs. The Fax Solution includes integration with multifunction peripheral devices (MFP), integration with email, and requires Telco troubleshooting. We need a professional service engineer to support the nuance, intricacies, and complexities of our detailed and complex environment.
Bit by Bit Computer Consultants INC. has deep experience (of 25+ years) with the RightFax Product Line and is the only RightFax Authorized Support Provider in New York. Bit by Bit's unique skill set and experience with our system and all of its “moving parts” is critical to equip an engineer to provide quick and effective troubleshooting.
If you have any question, please email "williamsadri@dss.nyc.gov" with the subject line "06923Y0166 - RightFax Onsite Engineer". Please indicate your interest by responding to the RFI EPIN 06923Y0166 in PASSPort no later than 01/03/2023, 4:00 PM.