email: Frazierjac@dss.nyc.gov
PIN#06923Y0154 Due:
DSS/ ITS is requesting Continuation of Maintenance of Xerox Nearstar Dataserver in the amount of $211,965.00 through Xerox Corporation for the service period of 04/01/2022 - 03/31/2025. The suggested procurement method is Sole Source. Xerox will provide the ongoing maintenance and support services for the Nearstar Dataserver as follows:
• Provide the on-going Maintenance of HRA's Existing Nearstar Dataserver version 6.5.2) located at 15 Metrotech Center, Brooklyn, New York 1120.
• 24 hours a day, 7 days a week software support for the Nearstar software and modules Support includes upgrades to Dataserver software, bug fixes, phone, email and VPN support to help troubleshoot issues.
• Coordinate Xerox, Unisys, HRA, NYS/OTDA and third-party resources to ensure optimum operation of the print pool at all times. NearStar is a privately held Texas based corporation and sole owner of the software called DataServer and DataDoc that was purchased through Xerox for use by the Human Resource Administration of New York City (HRA). DataServer and DataDoc software are proprietary to NearStar. Furthermore, the support for the software, programming, consulting and integration work for the system functionality HRA requires can only be supplied by NearStar’s support and professional services staff, currently processed through the Xerox contract. If you have any questions, please email"frazierj@dss.nyc.gov" with the subject line "06923Y0154- Maintenance of Xerox Nearstar Dataserver Sole Source". Please indicate your interest by responding to the RFI EPIN:06923Y0154 in PASSPort.