Notice Details

Department of Social Services Information Technology Services is requesting a Sole Source Contract with PruTech Solutions, Inc for the  Purchase of EveryAction VPB Connect, Support & Coordination Services in the amount of $117,700.00 for the service period of 06/01/2021 to 05/31/22. The Mayor’s Public Engagement Unit (PEU) need to procure EveryAction’s new feature, Virtual Phone Bank Connect (VPB Connect), which would allow staff and volunteers to “click-to-dial” phone numbers from within their internet browser on a computer, phone or tablet, without having to manually dial them. In addition to increasing speed and reach, VPB Connect routes calls through a common caller ID number with a local area code, which helps centralize a system for call-backs as well as helps to  authenticate our calls and allow us to better advise New Yorkers against scams. Contrary to VAN's predictive dialer feature VPB Connect can be used to dial cellphones, landlines and use the Open Virtual Phone Book interface which is best suited for PEU's phone outreach and familiar to PEU's staff and volunteers.  This is a sole source because Prutech is the only authorized reseller of EveryAction VPB Connect, Support and Coordination Services.  If you have any questions, please email "frazierjac@dss.nyc.gov" with the subject line " 06923Y0156-Prutech Solutions, Inc. - Purchase of EveryAction VPB Connect, Support and Coordination Services". Please indicate your interest by responding to the RFI EPIN: 06923Y0156 in PASSPort.