email: Frazierjac@dss.nyc.gov
PIN#06923Y0138 Due:
DSS/ ITS is requesting a sole source continuation of WEBTEXT Messaging Communication Services in the amount of $382,800.00 through WEBTEXT LLC for the service period of 07/01/2022 - 06/30/2025. The amount requested for FY’23 is $127,600.00.
DSS's Enterprise Solutions allow New Yorkers to apply for benefits, check their case status and make basic changes to their personal information the same way they conduct business in other aspects of their lives online. Moving customer interactions online and consolidating offices where appropriate, improve the customer experience and manage staff workload, while enhancing the integrity of our programs and increasing efficiencies. WEBTEXT products are compatible with existing Avaya equipment. As part of the Re-Engineering project, program areas need to reach out to the clients via SMS text messaging. This contract will continue to enable various DSS program areas to send text messages using Avaya Elite contact center's Proactive Outreach Manager module.
WEBTEXT represents that it is the sole source provider of WEBTEXT Smart Notification Automated service. WEBTEXT is the only source that can deploy WEBTEXT Smart Notification Automated service, as a subscription service, within the DSS/ITS organization. Also, WEBTEXT is the only source of maintenance (updates and support) for all WEBTEXT software. WEBTEXT does not have agents or dealers authorized to sell these services. In addition, WEBTEXT Smart Notification Automated service enables Avaya Proactive Outreach Program (POM) to deliver automated messages from your enterprise business system to client’s cell phones.
If you have any questions, please e-mail Frazierjac@dss.nyc.gov with the subject line 06923Y0138 - WEBTEXT Cloud Messaging.