email: mwang3@health.nyc.gov
PIN#81622Y0250 Due:
Pursuant to Procurement Policy Board Rule Section 3-05, Department of Health and Mental Hygiene intends to enter into a sole source agreement with Medallia, Inc. that generates and provides the data package of client and staff experience survey required by NYC DOHMH.
DOHMH has determined that Medallia is the only vendor that generates and provides the data package of client and staff experience survey which includes 1) the usage of the proprietary software, Medallia’s Experience Cloud, 2) Medallia’s Professional Services to implement the software and synthesize the data package generated from the software, and 3) the dataset and dashboards.
Medallia is the only experience management vendor that provides the suite of services that includes design, implementation, and a comprehensive client and staff experience survey data package. There are no other resellers or distributors that sells or offers Medallia Experience Cloud and Medallia’s Professional Services.
Any firm which believes is qualified to provide such services is invited to do so. Please indicate your interest by responding to the RFI EPIN 81622Y0250 in PASSPort no later than June 29, 2022 by 2:00 PM.