phone: (212) 305-4540
email: Robert.Thomas@nycha.nyc.gov
PIN#333903 Due:
http://www1.nyc.gov/site/nycha/business/isupplier-vendor-registration.page. Proposers should refer to Section IV(2) of this RFP for details on Proposal packaging and submission requirements.
After the Proposers registers for iSupplier, it typically takes 24 to 72 hours for Proposer’s iSupplier profile to be approved. It is Proposer’s sole responsibility to leave ample time to complete iSupplier registration and submit its Proposal through iSupplier before the Proposal Submission Deadline. NYCHA is not responsible for delays caused by technical difficulty or caused by any other occurrence.
NYCHA will not accept Proposals via e-mail or facsimile. The submission of attachments containing embedded documents or proprietary file extensions is prohibited.
All Responses shall become the property of NYCHA. Further, NYCHA shall have the right to request any documents or instruments including, but not limited to, corporate resolutions, incumbency certificates, or other forms of verification for purpose of confirming that signatory thereon is duly authorized to execute and deliver such Response of behalf of the Respondent.
Electronic Responses must include all required components and can be uploaded via iSupplier by no later than 2:00 pm on the RFP Submission Deadline date.
Note: In response to the COVID-19 outbreak, we are accepting only electronic bids submitted online via iSupplier. Paper bids will not be accepted or considered.
NYCHA, by issuing this RFP, seeks proposals (“Proposals”) from IT firms (the “Proposers”) to provide NYCHA with integrations and transition from NYCHA”s current IVR system (“IVR” or “IVR System”) which is comprised of the Cisco Unified Communications Manager (“CUCM”) and Unified Contact Center Enterprise (“UCCE”) systems (as detailed in Exhibit 6 attached to this RFP) to a subscription modelled cloud based Call Center as a Service (“CCaaS”) and Unified Communications as a Service (“UCaaS”). CCaaS must be fully integrated with NYCHA’s on premise Siebel and Maximo systems, NYCHA’s Microsoft cloud based Active Directory, eMail systems and NYCHA’s cloud based ServiceNow instance. This RFP also seeks 24/7/365 managed services for the entirety of the voice system post cloud migration, which includes periodic reviews as well as system and call reports. The provision of the CCasS and UCaaS cloud system, the integration and transition services, and the managed services are detailed more fully within Section II of this RFP and are collectively referred to herein as the “Services.”
The release date of this RFP is August 23, 2021 (the “Release Date”).
A non-mandatory virtual Proposers’ conference will be hosted online via Microsoft Teams (“Proposers’ Conference”) on September 8, 2021, at 11:00 A.M. Pre bid Teams Meeting information: 646-838-1534, Conference ID: 358992531#. Although attendance is not mandatory at the Proposers’ Conference, it is strongly recommended that all interested Proposers attend. To receive an invite to the teleconference please RSVP by email to Robert Thomas at Robert.Thomas@nycha.nyc.gov by 4:00 P.M. on September 7, 2021. NYCHA additionally recommends that Proposers submit, via e-mail, written questions in advance of the Proposer’s Conference to NYCHA’s Coordinator by no later than 2:00 P.M. on September 7, 2021. Questions submitted in writing must include the firm name and the name, tittle, address, telephone number, fax number and email address of the individual to whom responses to the Proposer’s questions should be given. Proposers will be permitted to ask additional questions at the Proposer’s Conference. All questions and answers will be provided to all firms that received a copy of this RFP.
Proposals must be received by NYCHA no later than 2 p.m. on September 27, 2021 (the “Proposal Submission Deadline”). Proposers should refer to Section IV(2) of this RFP for details on Proposal packaging and submission requirements.
The anticipated award date of the Agreement(s) to the Selected Proposer(s) is on or about December 2021.
All times stated above are Eastern Standard Time (EST).