Notice Details

NYCHA, by issuing this RFP, seeks proposals (“Proposals”) from business process improvement consulting firms with experience working with “front line” operations staff (the “Proposers”) to provide NYCHA with assistance in optimizing work order management processes, conduct process re-engineering in critical areas, and develop performance improvement initiatives to deliver increased customer satisfaction and enhance efficiency, as detailed more fully within Section II of this RFP (collectively, the “Services”). NYCHA anticipates a four-week assessment and business case development period, followed by an eight-month implementation period.

NYCHA intends to enter into one (1) agreement (the “Agreement”) with the selected Proposer (the “Selected Proposer” or the “Consultant”) to provide the Services.

The term (“Term”) of the awarded Agreement shall be one (1) year (the “Initial Term”), with up to one (1) additional one-year optional renewal periods (each a “Renewal Period”), exercisable at NYCHA’s sole discretion by written notice to the Consultant prior to the expiration of the Initial Term or applicable Renewal Period. The cost for the Services to be performed during the Initial Term and the Renewal Period(s) shall be the price(s) set forth in the Consultant’s Cost Proposal (defined herein), subject to any modifications thereto prior to the execution of the Agreement by and between NYCHA and the Consultant.

In the event that a Proposer has any questions concerning this Solicitation: they should be submitted to the Solicitation Coordinator, Jieqi Wu via e-mail Jieqi.Wu@nycha.nyc.gov (c: Robert.Algozini@nycha.nyc.gov) no later than 2:00 PM EST, on September 6, 2019. The subject name of the e-mail must clearly denote the title of the Solicitation for which questions are being asked. All questions and answers will be shared with all the Proposers receiving this Solicitation by September 18, 2019. In order to be considered, each proposer must demonstrate experience in performing the same or similar scope of Services as those outlined in the referenced Scope of Work, Section II and the selected proposer must satisfy the minimum required qualifications as outlined in Sections V. The proposal should contain sufficient details to enable NYCHA to evaluate it in accordance with the criteria set forth in Section V; Evaluation Criteria of this Solicitation.

Proposer shall electronically upload a single .pdf containing its Proposal, which may not exceed 4G, into iSupplier. Instructions for registering for iSupplier can be found at less than http://www1.nyc.gov/site/nycha/business/isupplier-vendor-registration.page greater than . After Proposer registers for iSupplier, it typically takes 24 to 72 hours for Proposer’s iSupplier profile to be approved. It is Proposer’s sole responsibility to leave ample time to complete iSupplier registration and submit its Proposal through iSupplier before the Proposal Submission Deadline. NYCHA is not responsible for delays caused by technical difficulty or caused by any other occurrence. NYCHA will not accept Proposals via e-mail or facsimile. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. Proposers should refer to section IV; Proposal Submission Procedure and Proposal Content Requirements of this Solicitation for details on the submission procedures and requirements. Each proposer is required to submit one (1) signed original; five (5) additional copies and also another copy in PDF format in a Flash Drive or in a CD, which all includes all items required by Section IV to NYCHA, Supply Management Procurement Dept., 90 Church St., 6th Floor.