Notice Details

NYCHA, by issuing this RFP, seeks proposals (“Proposals”) from qualified Cisco IVR integrators and Cisco IP-IVR and Customer Voice Portal (“CVP”) programing contractors (the “Proposers”) to provide NYCHA with up to 1,200 hours of professional services, to be used at NYCHA’s discretion during the Term (as hereinafter defined) of the Agreement (as hereinafter defined), to, amongst other things, perform (i) IVR (IP-IVR and/or CVP) systems (a) design, (b) re-design, (c) troubleshooting and (d) advanced IVR (IP-IVR and/or CVP) scripting, in support of Siebel and Maximo integration and inbound/outbound dialing campaigns requiring integration with multi-language (including, but not limited to, English, Spanish, Mandarin and Russian) services and (ii) knowledge transfer and education of NYCHA supporting technical staff to ensure smooth transition of knowledge and service for builds requiring advanced troubleshooting or scripting, as detailed more fully within Section II of this RFP (collectively, the “Services”).

NYCHA intends to enter into one agreement (the “Agreement”) with the selected Proposer (the “Selected Proposer” or the “Consultant”) to provide the Services. The term (“Term”) of the awarded Agreement shall be five (5) years, with no renewal periods or extensions.

In the event that a Proposer has any questions concerning this Solicitation: they should be submitted to the Solicitation Coordinator, Jieqi Wu via e-mail Jieqi.Wu@nycha.nyc.gov (c: Robert.Algozini@nycha.nyc.gov) no later than 12:00 PM EST, on April 2, 2018. The subject name of the e-mail must clearly denote the title of the Solicitation for which questions are being asked. All questions and answers will be shared with all the Proposers receiving this Solicitation by April 6, 2018. In order to be considered, each proposer must demonstrate experience in performing the same or similar scope of Services as those outlined in the referenced Scope of Work, Section II and the selected proposer must satisfy the minimum required qualifications as outlined in Sections V. The proposal should contain sufficient details to enable NYCHA to evaluate it in accordance with the criteria set forth in Section V; Evaluation Criteria of this Solicitation.

Proposer shall electronically upload a single .pdf containing its Proposal, which may not exceed 4G, into iSupplier. Instructions for registering for iSupplier can be found at less than http://www1.nyc.gov/site/nycha/business/isupplier-vendor-registration.page greater than . After Proposer registers for iSupplier, it typically takes 24 to 72 hours for Proposer’s iSupplier profile to be approved. It is Proposer’s sole responsibility to leave ample time to complete iSupplier registration and submit its Proposal through iSupplier before the Proposal Submission Deadline. NYCHA is not responsible for delays caused by technical difficulty or caused by any other occurrence. NYCHA will not accept Proposals via e-mail or facsimile. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. Proposers should refer to section IV; Proposal Submission Procedure and Proposal Content Requirements of this Solicitation for details on the submission procedures and requirements. Each proposer is required to submit one (1) signed original; five (5) additional copies and also another copy in PDF format in a Flash Drive or in a CD, which all includes all items required by Section IV to NYCHA, Supply Management Procurement Dept., 90 Church St., 6th Fl., by 3:00 PM on April 12, 2018.

Thank you very much.