Notice Details

CORRECTION: NYCERS is seeking an industry-leading Customer Relationship Management (CRM) solution that will enable delivery of comprehensive, multi-channel Client service for both internal Users and external Clients. NYCERS envisions a solution that will facilitate a high degree of customer self-service, enabling NYCERS Clients to resolve a wide array of inquiries without in-person or over-the-phone assistance from NYCERS Client Service Representatives. Additionally, this solution will significantly expand the number of channels across which NYCERS currently engages Clients, expanding its reach to include mobile, chat, video, and other channels.