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NYC Health + Hospitals (NYC H+H)
Legal Division
160 Water Street, New York, NY 10038
Joseph Varghese
phone: 6464586576
Human Services/Client Services
Competitive Sealed Proposals/Pre-Qualified List

PIN#DOC #1129 - Due: 11/15/2017 5:00 PM

Attachments 1
Request for Proposals (RFP) to provide survey services consistent with Consumer Assessment of Healthcare Providers and Systems (CAHPS) and To Provide Employee and Physician Engagement Enhancement Services.

New York City Health plus Hospitals (NYC H plus H) is issuing an RFP for patient and employee surveying services. The objectives of this RFP is to select an approved Centers for Medicare and Medicaid Services CAHPS Vendor to conduct patient perception of care surveys and employee engagement survey in NYC H plus H facilities. NYC H plus H may seek to award the contract to more than one company based on capacity and the best interests of the Organization, and does not guarantee any minimum services to any one contractor. NYC H plus H may award multiple contracts based on the quality criteria and cost, and plans to enter agreements only with firm(s) that have demonstrated expertise in providing these services to organizations at the enterprise level to include but not limited to hospitals and healthcare systems. You are to provide proposals for either consumer assessment or employee engagement assessments or both services. You may not combine proposals as each service will be reviewed by different parties.

There are two objectives of this RFP that require separate proposals for each:
1.To select an approved Centers for Medicare and Medicaid Services (CMS) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Vendor to conduct patient perception of care surveys in NYC H plus H facilities.
2.To provide employee surveys and services that enable the enhancement of engagement within NYC H plus H workplaces.

The patient survey vendor must meet the following minimum qualifications:

1.The patient perception of care Vendor must be CMS-approved and must meet the CMS Rules of Participation and Minimum Survey Requirements to administer the following surveys: HCAHPS, OAS CAHPS, CGCAHPS, HHCAHPS, MIPS and/or PQRS CAHPS, CAHPS for ACOs, DSRIP surveying, ICH CAHPS, ED surveying, Behavioral Health surveying, SNF surveying, and potential PCMH surveying.
2.The Vendor must have 5 years of previous experience conducting large scale surveys and research in an urban setting with underserved, multi-ethnic and multicultural population.
3.The Vendor must currently serve at a minimum of 5 multiple-facility health systems within the United States, a minimum of 300 hospitals (200 or more beds), 7 New York State healthcare facilities of which 3 or more of these hospitals are in the New York City area.

The engagement Vendor must meet the following minimum qualification for employee surveying:
1.The Vendor will be currently engaged in at least 15 enterprise level service agreements each of which with 5,000 employees or more.
2.The Vendor will have at least 300,000 employees surveyed in their database, 30,000 of which are nurses and 15,000 of which are physicians.
3.The Vendor will offer both employee engagement surveying services and performance management services at the enterprise level.

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