Procurement
Health and Mental Hygiene (DOHMH)
Bureau of Informatics and Information Technology, 22 Cortlandt St., 28th Floor, Box CN-1, NY, NY 10007
Michael Williams
phone: (212) 219-5899
email: mwilliams@health.nyc.gov
phone: (212) 219-5899
email: mwilliams@health.nyc.gov
Archived
Services (other than human services)
Sole Source
5/10/2007 - 5/16/2007
Intent to Award
PIN#08MI130601R0X00 Due:
Description
The Department seeks to contract services with Issue Trak, Incorporated, which is a the sole provider of the 100 percent web-based It Help Desk Customer Support and issue tracking solutions know as IssuTrak. The Contractor will also provide this Agency with ability to process and maintain an associated Active Directory, inbound e-mail processor, asset management web survey and Billing Modules. IssueTrak holds all proprietary rights and copy right ownership to these applications, including the sole right to establish pricing, make product changes and to provide technical support. Organizations interested in responding to future solicitation for these services are invited to do so by calling the New York City Vendor Enrollment Center at (212) 857-1680 to request a Vendor Enrollment Application, or complete on-line at www.nyc.gov/selltonyc.