New York City Emergency Management Department (NYCEM) is seeking to contract with a ride-hailing service with a substantial operational footprint in New York City to assist with evacuating residents during emergency situations. NYCEM would like to work with a vendor to procure a dispatch platform which will enable the Agency to book for-hire vehicle trips on behalf of individuals needing transportation in an emergency. The ride service would be used to support evacuation of residents who are Disabled or have Access or Functional needs (DAFN) to a City Evacuation Center when those evacuation needs cannot be met by other City or State resources. This service may also be used to provide transport to City Service Centers following localized situations in which transportation limitations are interfering with DAFN individuals’ ability to receive City services after a disaster. This point-to-point transportation service would be provided solely at the City’s discretion and would be conducted in a pre- or post-incident environment under safe travel conditions.