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Title: SOFTWARE AND SERVICES: CUSTOMER RELATIONSHIP MANAGEMENT
Procurement
Employees' Retirement System (NYCERS)
335 Adams Street, Suite 2300, Brooklyn NY 11201
Cheryl Greenidge
phone: (347) 643-3169
email: rfp@nycers.org
Archived
Goods and Services
Request for Proposals
10/27/2017
Solicitation

PIN#009101820171 - Due: 11/27/2017 5:00 PM

Description
NYCERS is seeking an industry-leading Customer Relationship Management (CRM) solution that will enable delivery of comprehensive, multi-channel Client service for both internal Users and external Clients. NYCERS envisions a solution that will facilitate a high degree of customer self-service, enabling NYCERS Clients to resolve a wide array of inquiries without in-person or over-the-phone assistance from NYCERS Client Service Representatives. Additionally, this solution will significantly expand the number of channels across which NYCERS currently engages Clients, expanding its reach to include mobile, chat, video, and other channels.

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